Appointment No Show/Late Cancellation Policy
If you are unable to make this reservation, please call us at (508) 907.7171. Appointments cancelled or rescheduled with less than a 24-hour notice will be subject to a Late Cancellation Fee, which will equal a 50% charge of the service. Appointments cancelled or rescheduled with less than 4 hours’ notice before their scheduled date and time will be subject to a Late Cancellation Fee, which will equal a 100% charge of the service.
Clients who do not show up for their appointment will be considered a No-Show and will incur a No-Show Fee, which will equal a 100% charge of the service.
Cancellation or no-show fees are the sole responsibility of the client and must be paid in full before their next appointment. The Credit Card on file may be charged if our Cancellation/no-show policy is not adhered to.
We understand that special, unavoidable circumstances may cause you to cancel or be a no-show. Fees in these instances may be waived, but only with management approval.
Late Guests Policy
We understand “life happens.” If you expect to be late by 15 minutes or more to your scheduled appointment, please call us.
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest’s schedule that day. Please be aware that in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day.
Confirmation Calls
As a courtesy, we make every effort to notify you of your appointment date and time. We will call to confirm your service prior to your appointment or you will receive an email if we have your information on file. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Service Satisfaction
In the event that you are not satisfied with your service, we ask you to please contact us and schedule a redo of your service within 10 days of your last visit.
Product Return Policy
We will issue a full refund on products returned and unused within 14 days of purchase.
Product Exchange Policy
If you are not happy with the product we suggested, we would be happy to issue a product exchange within 14 days of your purchase. This policy does not apply to cosmetics.
Damaged Products
We will replace any damaged product (pump failure, etc.) with proof of purchase if returned before 30 days, and as long as the item is not expired. If your damaged item is no longer available at the time of return, you will be issued an exchange for product only or store credit towards product only.
Gift Cards/Certificates
NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash.
Delivery Policy
Gift Cards are available in many dollar amounts. They are available for immediate purchase and prompt delivery via email/website download. Gift Cards can also be mailed directly to the purchaser (credit card billing address) or may be picked up on location at your convenience. We just ask that you allow 24-48 hours for processing and 5-7 business days for shipping.
